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Čeština Čeština

LiveSupp – the most effective sales & customer care

One platform, multiple channels, and specialized features for real‑time customer handling—from first contact to co‑filling orders and e‑signing documents, all the way through customer care.

We’ll propose the best‑fit solution, implement it, and guide you through the entire process.

Our specialization

Up to 95 % of customers are lost due to ineffective communication.

  • Website visitors leave before converting.
  • Complicated phone procedures and missing tools discourage clients.
  • Fragmented tools create chaos.
  • Isolated channels overload teams and increase errors.
  • We unify communication channels.
  • We automate and accelerate processes.
  • We boost conversions instantly.
  • We reduce the cost of customer interactions.
Conversion increase
by up to 40%
Process efficiency
by up to 70%
Cost savings
by up to 50%
Integration & setup
30 minutes

Trusted by

Allianz Goldengate PPAS ZFPgroup BICZ SrovnejTo Cyrrus Vemex

Services

One platform — All communication channels — Specialized features

Websites & online campaigns

  • Turn websites and campaigns into an interactive communication channel.

Phone calls & campaigns

  • Streamline work for contact centers and individual sales reps.

Online meetings

  • Schedule and host online meetings directly via the invite link.

Bulk campaigns

  • Bulk campaigns — phone projects, email and SMS outreach.

Customer care & technical support

  • Customer care and technical support—next level.

Internal communication

  • Simplify internal processes and streamline company communication.

CRM & lead management

  • Full CRM, ticketing, and database work inside the platform.

Integrations & security

  • Quick deployment by inserting a script into your website.

Custom development & technical support

  • Continuous development and platform customization based on client needs.

Features

Everything your team needs—from instant sales at first contact to customer care and tech support, all the way to claims and product upsell.

Communication & sharing

  • Communication — voice, video, or text.
  • Screen, file, and form sharing in real time.
  • SMS and emails with templates for instant sending.
  • History, stats, and analytics to improve processes.
  • Employee activity overview (e.g., for remote work).
  • Social media (Facebook, Instagram, WhatsApp, etc.).

E‑signatures

  • Sign documents during a call or meeting.
  • Share PDF documents for instant signature.
  • Step‑by‑step operator assistance in real time.
  • Verification via SMS code, email, or BankID.
  • eIDAS support, action logs, and third‑party certificates.
  • Archiving and instant document availability.

AI assistant

  • Assists agents in real time.
  • Prepares personalized call scripts.
  • Leverages transcription, reporting, and automation.
  • Profiles customers and suggests strategies.
  • Monitors consistency of sales processes.
  • Delivers analytics and insight for higher success.

Pricing

LiveSupp — one platform

For web chat, campaigns, meetings, and customer care.

  • Communication — voice, video, and text.
  • Online meetings run on your own domain.
  • Screen, files, and documents shared in real time.
  • Electronic document signing during the call.
  • SMS and email templates for instant sending.
  • Integrated calendar with tasks and external integrations.
  • Internal employee communication.
  • Statistics, history and process analytics.
License / user
39 EUR / month

Phoneie

For contact centers and sales teams, with no hidden fees.

  • Unlimited calling in the Czech Republic — landline or mobile numbers.
  • Database tools and outbound calling campaigns.
  • Option to add operator video to calls.
  • Share screen, forms, and documents during the call.
  • E‑sign contracts during the call.
  • Call recordings for QA and analysis.
  • Statistics, history and process analytics.
Landline
28 EUR / month
Mobile number
39 EUR / month

Add‑ons

SMS, emails, and e‑signatures.

  • SMS and emails with pre‑built templates for instant sending.
  • Share documents and sign them electronically in real time.
  • eIDAS standards, logs & certificates, secure archiving.
  • Verification via SMS code, email, or BankID.
  • You pay only for signed documents.
  • All documents to one recipient = one signature.
Emails
12 EUR / month
SMS
0,1 EUR / pc
Signatures
0,6 EUR / pc
>1,000 signatures / month
0,5 EUR / pc
>10,000 signatures / month
0,4 EUR / pc

Custom services

Flexibility tailored to your needs.

  • Execution of mass campaigns (voice, PPC, email, SMS, contract renewals).
  • AI assistant—recommendations, call scripts, profiling, reporting.
  • Integrations with social networks via API (Facebook, Instagram, WhatsApp, etc.).
  • Integrations with external systems — CRM, lead management, ticketing, etc.
  • Long‑term service development leveraging new technologies.
  • Custom tool development and SLA support.
  • We welcome tough challenges and non‑standard solutions.
We’ll quote in advance after defining requirements

Use cases

Websites & online campaigns

Up to 95% of website visitors leave without taking action.

  1. A visitor lands on your site and, with the right prompt, clicks the chat icon.
  2. They connect instantly with an agent—by text, or via voice/video.
  3. The agent can share a presentation or screen and guide the customer through the offer.
  4. Together, they complete a form or order via co‑browsing.
  5. Share documents (orders, contracts) as PDFs for instant e‑signature.
  6. Signed documents are saved instantly to your system or automatically pushed to the CRM.
Websites

About us

Human approach, flexibility, and innovation since 2016. We build and deliver tools for websites, contact centers, and CRMs that speed up processes, boost conversions, and cut costs. Our own platform blends IT and commercial services, bringing original know‑how for effective sales and top‑tier customer care. We develop everything in‑house, allowing us to tailor solutions to each client’s needs. We deliver professional quality faster and more cost‑effectively than big agencies.

Our specialization

  • Text, voice & video — securely encrypted connections.
  • Screen sharing — presentations and guided form completion.
  • Web forms — two‑way completion with operator assistance.
  • Documents & e‑signatures — legally binding signatures.

Our values

  • Innovation — we solve problems before they become roadblocks.
  • Partnership — we build long‑term relationships with clients.
  • Accountability — for security and reliability online.
  • Simplicity — technology should help, not complicate.

How it works

Easy start with no barriers and setup within 30 minutes.

1

Account setup

2

Embed the script on your site

3

Operator setup

4

Customer communication

We handle both small and large projects individually and welcome original challenges.

1

Initial consultation—needs assessment

2

Solution proposal with timeline

3

Project implementation, testing, and refinements

4

Product maintenance & development

Contact

Have questions or want an online consultation?

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